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Ryder SelectCare On-Demand Maintenance

Real-World Example: Saia

Transportation giant Saia LTL Freight, who makes more than 26,000 deliveries a day throughout the U.S., Canada, Mexico and Puerto Rico, needed consistent, reliable, quality maintenance services wherever and whenever required. An increasing need for productivity and profitability necessitated a national vendor to maintain their fleet of 16,000 vehicles in the most efficient way possible, wherever the vehicles were operating. Instead of working with hundreds of small, local, independent vendors – all with different billing systems and varying quality controls – Saia wanted just one. That’s where Ryder On-Demand Maintenance came in.

We Offered:
  • Single source maintenance provider
  • Pre-negotiated rates
  • Access to over 5,000 trained technicians and 450+ service locations
  • Full visibility to service details across their network
The Results:
  • Drastic improvement in CSA score placing them in the top 15th percentile within the industry
  • Streamlined invoice processing time by 43% with consistent and transparent data
  • Decreased breakdowns by 13%
  • Improved maintenance service performance to 97%
Read Case Study

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